FAQs

Popular Questions

  • 1.How do you communicate with customers?
    We respond to emails within 3 working days and calls within 1 working day.
  • 2.Why should I appoint a company secretary?
    To assist with ensuring with compliance with legal obligations and efficient management of company records under the Companies Act 2006.
  • 3.What is a Company Authentication Code and why is it needed?
    The Company Authentication Code is required to update Companies House on any changes to the management company. You should be able to get this code from whomever currently manages your statutory filings at companies house.
  • 4.Why do I need to complete Know-Your-Customer (KYC) / ID Checks?
    This is a legal requirement under anti-money laundering regulations for all trust and company service providers.
  • 5.How do you ensure data security?
    We use secure data management systems and have robust processes and policies in place.
  • 6.What happens if a director resigns?
    We manage the filing of resignations and ensure Companies House compliance.
  • 7.What is a companies house personal code and why do I need to submit this?
    This is a legal requirement under economic crime regulations where all directors of UK companies have to verify their identification with companies house and provide their personal codes to their company secretary for statutory filings.
  • 8.How do you manage statutory registers?
    We maintain statutory registers using Inform Direct software, ensuring timely, accurate and secure filings.